The Community of Madrid has taken a crucial step towards innovation with the launch an application that revolutionizes the way in which citizens, self-employed people and companies interact with the public administration. This is “Digital Account”, a pioneering platform that concentrates more than 100 services and the possibility of carrying out 60 procedures in a single space accessible from any electronic device.
Among other functions, this initiative facilitates the management of procedures, the application for aid and the option of acquiring official documents – such as IDs – electronically and in a single space. It also allows you to follow the process in real time. Below are the characteristics and operation of this platform that, without a doubt, redefines the way in which Madrid residents relate to their administration.
One of the main innovations of Digital Account is its ability to centralize services on a single platform accessible from mobile phones, tablets and computers. It is no longer necessary to resort to multiple applications or web portals; Instead, everything is within reach from a single application or through the Community of Madrid website. Therefore, it is recommended to download the mobile application for greater flexibility in use.
To use Digital Account, users must be at least 14 years old and have a valid National Identity Document (DNI). Registration is quick and can be done through a standard registration or, more simply, using a digital certificate or electronic DNI. This last option allows users to access without the need for registration, thus facilitating login.
Once inside the application, users can manage their personal data in the area called “My Folder”. In this section we can consult and modify personal information, save addresses and bank accounts, and configure preferences and topics of interest to receive personalized attention. Additionally, users can indicate their family and work situation, allowing the system to tailor service recommendations to their specific circumstances.
Personalization is one of the main pillars of the Digital Account. App algorithm adjusts experience of each user based on their preferences, selecting the areas of greatest interest, such as education, housing, work, agriculture or social issues. This tool allows the user to quickly access the procedures and services that best suit their needs and avoids wasting time browsing sections that are not relevant to them.
Within the application, the «My Cards» space allows you to digitally store all the user’s regional accreditations, including cards such as the Youth Card, the University Card, the card for a person with a disability and the large family title. By having these cards in digital format, users no longer need to carry them in physical format.
This function not only increases the comfort of users, but also reduces the risk of losing or damaging important documents. Now, with quick access from mobile phones, citizens You can present your official IDs in the establishments or institutions that require them, in an agile and safe manner. This measure also plans to reduce the use of plastic necessary to produce the cards.
In the section «My Managements»users can keep detailed and updated control of the procedures they have started. Whether it is a request for help, a claim or an ongoing file, the application allows real-time monitoring, preventing citizens from having to call or go to physical offices to obtain information.
Digital Account allows you to carry out various procedures, such as claim for financial benefit due to birth, the renewal of the employment application, the application for the Thermal Social Bonus or the accreditation of the deposit of a rental deposit. With an intuitive interface, citizens can initiate and manage these procedures easily, from anywhere and at any time.
Use of artificial intelligence
Another advanced feature of Digital Account is the section «Recommended Services»which uses artificial intelligence tools to analyze the user’s activity data and preferences and suggest procedures or services that could be useful. This algorithm examines the user’s history, the actions they have previously carried out and the topics of interest they have configured in the application, to offer them an increasingly personalized experience.
Thanks to this feature, citizens can discover services that they might not be aware of. This makes it easier for them to access options that optimize their quality of life or their relationship with the administration. Artificial intelligence not only facilitates the use of the platform, but also encourages a more proactive public administration.
Furthermore, Digital Account is a project financed through the European Next Generation Fundsaimed at promoting modernization and digitalization in public administration. The app has also been designed to be inclusive and accessible to everyone, including people with disabilities, with features such as screen readers and high contrast options for those who are visually impaired.
In short, Digital Account represents an important advance towards an agile, efficient and citizen-centered administration. With intuitive navigation and a wide range of services, the Community of Madrid seeks to improve the interaction of citizens with their administration and facilitate access to essential procedures and services, transforming the way in which Madrid residents manage their needs.