Intelvoxa leading company in customer service solutions, announced an alliance with Genesys Ascenda program that leads the digital transformation promoted by artificial intelligence.
Genesys support organizations in more than 100 countries to improve loyalty and business results, providing experiences for both customers and employees.
“Our Alliance with Genesys allows Caribbean companies to access the same avant -garde technologies used by global brands, with the added value of having local experience and a personalized service. We are excited to accompany Genesys customers at each stage of their digital transformation, from migration to the cloud to the complete optimization of their customer experience,” said Ricardo Ñeco, director of Intelvox.
Intelvox will offer Genesys customers added value services such as the total planning of their customers’ experiences, regulatory compliance, personalized migration strategies to the cloud and incorporation, consulting and technical support processes that will help improve their productivity.
As part of their alliance, both companies will carry out next Tuesday, July 15, a conversation, entitled “Awakening artificial intelligence in regional experience in Puerto Rico”, In the Los Chaval Banquet Center, in San Juan.
The entrepreneurs and customer service officers who wish to participate must register in this link.