Apple has recognized a problem with the folding screen of the iPhone Duo after several buyers they will report breakages during its first weekend on sale, a problem that is already known as the ‘Crackgate’. The company maintains that affects a small number of units and has indicated how to request its replacement.
Apple’s first folding phone went on sale last Friday, a week after reservations began. Its launch has been marked by a high demand that has far exceeded available stocks and delayed delivery dates. In Spain, until the end of next January, which means three months of waiting for whoever buys it today.
Since the launch, users on Reddit and other forums have posted images showing screens cracked in the hinge area, from which bright lines start that cross the panel on the right side. Some have described how it felt like the mechanism was hardening and, when opening the phone, a creak was heard and damage appeared, sometimes after just a few hours of use.
Apple Responds: “We are aware of an issue impacting the inner display on a small number of iPhone Duo units. If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement.”
— Mark Gurman (@markgurman) October 26, 2026
In a statement sent to 9to5Mac, Apple notes that ‘the reception of the iPhone Duo among early adopters has been incredibly positive, and we are seeing very interesting proposals from developers who are quickly updating their applications to take advantage of its unique format. We are aware of an issue affecting the interior display of a small number of iPhone Duo units. If users experience issues with their iPhone Duo screen, they should contact AppleCare to request a replacement‘.
According to the media, It is not necessary to have AppleCare+ contractedthe additional paid coverage service, to obtain a replacement for this problem. Those affected should contact Apple’s support service, generically called AppleCareeven if they bought the phone through a carrier, in which case they must process the replacement with Apple and not with the telephone company.
On the other hand, repair specialists iFixit They have disassembled the device and studied its hinge to look for possible explanations. His hypothesis states a support bar located under the center of the screen that should lower when you close the mobile to leave room for the panel while it curves.
If that piece does not go down enough, the screen can press against it and be damaged in a specific pointnear where the breaks have been observed. This possible cause has not been confirmed by Apple, which has not indicated any.