KAESER was born in 1919 as a family workshop and today it is present in more than 140 countries. What principles from those origins remain alive?
The culture of responsibility and the value of the given word. We were born solving specific problems in a workshop and that practical mentality is not lost as we grow. Being a multinational with the soul of a family business requires us to stand up, look the customer in the eyes and guarantee that what we sell works. We are not looking for quick transactions; We seek relationships of trust that last decades.
What is the current structure of the company in Spain?
Our headquarters is in Villanueva de Gállego, in Zaragoza, with more than 5,000 m², where we centralize warehouse, logistics and central reconstruction workshop. But the real driving force is our human team: professionals, engineers and field technicians who are at the factory, complemented by a network of official distributors that gives us total proximity to any point in the country.
What differentiates KAESER from other manufacturers?
Honesty in the proposal. We are not looking to sell a cheap machine today that will be expensive tomorrow in the electricity bill, in performance and in the useful life of the equipment. We design with our own technology—such as our SIGMA Profile—so that the machine consumes the minimum necessary for years. What differentiates us is assuming global responsibility for the cost of the air used by the client. Comprehensive manufacturing in Germany with European requirements and standards.
They insist that they do not sell just equipment, but complete solutions. What does this mean on a day-to-day basis for your clients?
It means putting yourself in the shoes of the plant manager. The customer does not need a compressor itself; You need your factory to not stop and that the cost of producing that air does not ruin your margin. In practice, we measure your real consumption (ADA), we design the room to suit you (KESS), we install, maintain and monitor in real time. We take care of everything so that he only thinks about his business.
Customer satisfaction is a constant priority. How does that commitment translate into daily practice?
In being there when they need us most. Commitment is demonstrated on a Sunday at two in the morning if a production line is at risk of stopping. That is why we have an availability of spare parts in Zaragoza greater than 90% for immediate shipping and a 24/7 emergency service attended by real professionals. Empathizing with the client’s urgency is our hallmark.
Energy efficiency and digitalization are transforming the industry. How do you face this evolution?
With enthusiasm and with facts. We have dedicated ourselves to combining traditional mechanics with data analysis. With tools such as SIGMA AIR MANAGER 4.0 we create a “Digital Twin” of the compressor room, which allows us to predict behaviors, narrow pressure margins and save factories a lot of energy. We no longer intervene when something breaks, but much before, based on data.
As a family business, what advantages does this model provide when making strategic decisions?
It provides serenity and long-term vision. By not depending on the maelstrom of the stock market or the dictatorship of the quarterly result, we can make decisions thinking ten or fifteen years ahead. We invest consistently, we take care of the team and we bet on real innovations, not on passing fads.
After more than a century of history, what are the great challenges for the coming years?
The main challenge is to be the great ally of the Spanish industry in its energy transition. Producing compressed air requires a lot of electricity, and getting factories to reduce that carbon footprint is our commitment. We will continue to digitize processes, promote the circular economy and, above all, strengthen our local presence to be even closer to the people who trust us.
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