The Government of Navarra has issued a alert about A scam that uses the telecare service as bait to obtain money and keys to the victims’ homes. Scammers offer the installing electronic devices at home for this service that in Navarre manages the company Startrequesting a monetary amount or the delivery of the keys to the home to the victim. The Government has recalled that the installation of the telecare service is free and has urged citizens to confirm the identity of the technicians through the Atenzia company’s helpline, 948 243 842, before handing over any key or amount of money.
The Government of Navarra’s telecare service is Aimed at people over 65 years of agepeople with recognized dependency or disability equal to or greater than 33%, and those with serious illnesses. This service seeks provide security and supportallowing beneficiaries to live independently in their homes.
Through electronic devices connected to a centralusually a bracelet or pendant with a button, 24 hour care is providedproviding immediate assistance in case of emergency. The installation of the service is free and can can be requested through social workers or health centers. One of the novelties of this service in Navarra is that The company keeps a copy of the key to be able to access the home in the event of an emergency and the affected person cannot open the door.
The Government of Navarra is not the first institution to warn of this scam. In recent months INCIBE and the company have also done so. Civil Guard. Navarra recommends that those interested in requesting this service do so Always verify the legitimacy of the personnel who come to your homes.
Furthermore, the Government has stressed that Only interested persons should initiate the service requestand in case of doubt, they should not hand over the keys without first confirming with Atenzia. This measure aims to prevent emergency situations, insecurity and isolation, ensuring that the beneficiaries can live peacefully in their own homes.