Some users of the iPhone 18 Pro and 18 Pro Max are experiencing unexpected crashes and restarts when using Face IDApple’s facial recognition system. The mobile phones went on sale last Friday, so the failure has appeared without even being in stores for a week.
The specialized media 9to5Mac has achieved reproduce the problem on a European iPhone 18 Pro when trying to open the application Passwordswhich requires user authentication. During the test they covered their faces to cause an identification error and tried again, after which the screen stopped responding to touches and the phone rebooted a few seconds later.
Most of the known cases are related to using Face ID to access applications or content protected by facial recognition. Among them are Passwords and private tabs Safaribut the error does not seem to occur when unlocking the phone from the lock screen. Some users also point out restarts when a task times out without completingfor example when opening Apple Wallet.
Apple has not yet explained what specific error causes this behavior on its new phones. This generation incorporates changes to Face ID that They place the infrared camera under the screenbut it is not known if this redesign is related to crashes and restarts.
The testimonies collected on social networks and among 9to5Mac readers point to a relatively widespread problemaccording to the media itself. However, it does not affect all users and its real extent is unknown.
The company has confirmed to the media that prepares a software update to resolve this issue that should be available early next week. Some buyers have gone so far as to change their phone thinking it was damaged, but the announced solution will allow this problem to be corrected without replacing the device.
The version that will incorporate the fix is not yet officially confirmed by Apple. According to other information from the media, the company is testing iOS 27.0.1 and is likely to include this fix, although it could also be fixed via a separate minor update of the next version of iOS.