The cryptic environment generated by artificial intelligence has filled uncertainty and hope equally to the main figures of the technological sector. In this way, the growing adoption of these systems in the business field raises serious challenges around the replacement of human labor, especially in sectors where automation promises greater efficiency and cost reduction. But, Is the human replacement really a viable possibility Or are we still very far from that thought becomes a reality?
Work such as customer service, data analysis, accounting, logistics and automated writing are especially prone to be assumed by AI systems, given its repetitive nature and patterns based. However, there are areas where human presence is still irreplaceable, such as personalized education, care of people, emotional and physical health, or the work that require genuine creativity, ethical judgment or empathic interaction. This dichotomy between automation and humanity not only threatens to increase unemployment in certain sectors, but also demands a deep reflection on the restructuring of the labor marketprofessional training and redefinition of the value of work in the digital age.
In many cases, The main impediment of this variable finds its origin in the impossibility of interpreting the data that collects by the machines, in the same way as a person formed in the corresponding discipline. Therefore, when there is an error in the mechanism, many of these technologies do not have the capacity or human perspective to solve problems. On the contrary, the technological grances are increasingly aware of this part and the latest inventions in this area are the perfect indicative of the search for a resolution to these concerns.
Without going any further, some of the Chatbots More used, such as Chatgpt and Gemini, have a reaction capacity with which a human conversation can be maintained. Hence his enormous triumph among the youngest. In this sense, the question mentioned a pair of paragraphs behind is again located in the center of the debate. The reality is that a company It managed to substitute practically all jobs with technological intelligence systems And the results were the opposite of what was expected at first,
The replacement of employees with AI
In 2023, businessman Suumit Shah, CEO of Dukaan, was seen before the position of having to make drastic decisions for the subsistence of his business. On the occasion of this complex situation, the direction that the company took was completely radical because the owner was obliged to significantly reduce its template volume. In a minimum time space, The employer had to fire 90% of his workers in the Personal Care Department to save in salary mass. The solution? Well, neither more nor less than artificial intelligence. Indeed, several AI systems were going to continue with the actions that so far were part of human activity.
Shah announced the news in his official X account, notifying later the results of these acts and adding the following: “Over time, everyone will begin to do this“While it was criticized by several Internet users, the truth is that the consequences of the announced facts meant a resounding triumph in the way of executing professional help to the environment that requires it. Some of the most significant changes throughout the process were these:
- The AI achieved Maintain an immediate call timewhile before it was around two minutes. This is because the intelligent system can respond to 200 chats live simultaneously.
- Regarding problem solving time, it was reduced from two hours and thirteen minutes just an average of three minutes with twelve seconds for each of the actions.
- But without a doubt this last point is the one that refutes the importance of the steps that Shah followed, as it fulfilled its main objective. Customer service costs were reduced by 85%.
Good results but a danger stalks the company
Although this job consists of supporting the client and can become repetitive, faculty to which artificial intelligence is easily adapted, these systems implemented are not exempt from the dangers of the network. At a time where cyber attacks are the order of the day, The AI could not deal with a hacking orchestrated by cybercriminalsas a consequence of their programming, while humans could try to solve these risks. He who wants something, costs him.