A global fall has affected the services of the e-commerce giant Amazon for more than four hours. The fall of AWS (Amazon Web Services) has affected different applications and websites Alexa, Amazon Prime and Prime Video, Canva, Asana, Duolingo or Fornite.
As reported by users, Jeff Brezos’ website began to have problems around 9:00 a.m. (Spanish time) and four hours later it began to work again, although some services will take time to fully recover.
The information provided by Downdetector revealed that 52% of users have problems entering the home page while 28% report the inability to complete the purchase.
AWS, one of the most important digital providers in the world, confirmed this Monday that it was going through a increased error rates and latencies for several AWS services in the US-EAST-1 region – corresponding to Northern Virginia.
However, service provider problems have subsequently also been identified in several global regions, including Spain.
“This issue could also be affecting the creation of cases through the AWS Support Center or the Support API. We are actively working to mitigate the issue and understand the root cause,” the company said in a statement, Efe reports.
While in the United States the drop is total, in Europe some services, such as Amazon’s own, are operational, while others present the same access failures as in the United States.
This is the case of Amazon itself with Amazon Prime Video and its assistant Alexa, which does not respond to requests as some users have shared on Reddit, as well as the Epic Games Store and Fortnite, as the video game company has detailed in a publication on the social network X.
Likewise, artificial intelligence (AI) companies OpenAI, which has experienced interruptions in ChatGPT, and Perplexity, which has directly pointed out the problem with Amazon in another publication on X, have also reported failures due to this incident with AWS. Other users have shared problems with platforms such as Snapchat, Duolingo or Canva.
The fall of Amazon servers is also causing numerous problems in facilities, banks or businesses, where payments cannot be made. Thus, for example, Aena has warned that cards cannot be used to pay in the car parks at the airports it manages.
The company has clarified that they are working on several parallel routes to accelerate the recovery of their services and, therefore, of the companies that use their infrastructure. “During this time, customers may not be able to create or update support cases. We recommend customers retry any failed requests,” Amazon explained. With all this, in its most recent update on the case, Amazon has shared that they have applied mitigation measures and are observing “significant signs of recovery.”
This means that, currently, user requests should be “processed correctly” and, therefore, returning to experience correct behavior in the services. “Even if requests begin to be processed correctly, there may be additional latency and some services will have a backlog of work, which could take longer to fully process,” Amazon warned, while underlining that they continue to work on the backlog of requests queued regarding this incident.