When a program doesn’t do what you expect it to do, it’s annoying, but when does exactly the opposite of what it shouldit is already a serious problem. And that is what is happening to some users of the popular word processor words. Microsoft has warned of a problem that causes the program delete a document when saving it.
As the company explains, this bug or error affects Word users to Microsoft 365 version 2409, build 18025.20104. The problem arises when users close Word after editing a document, and the program gives the option to save the changes made before stopping. In certain cases, what it does instead of saving it is Delete it and send it to the system trash.
This happens when the files include the # symbol in the name or have a file extension, such as .DOCX or .RTF, in uppercase.
Microsoft’s Word team is investigating the issue, but for now They haven’t released any software update to fix it.. Until then, affected users have several options to avoid the disaster of losing the documents they work with.
What can you do so that Word does not delete a document when you save it?
The first thing is perform the save action before trying to close the program. According to Redmond testing, ‘the issue occurs after saving when prompted to click X to close Word.’ At the moment does not play when manually saving before closing‘.
The company also recommends enabling the option ‘Do not show Backstage when opening or saving files with keyboard shortcuts’ in Word settings. To do so, you must follow the route File > Options > Save and select that option.
Finally, if you have already encountered this bug and your documents have disappeared because of it, all is not lost. You should be able to recover them from the Windows Trash.
This is not the only problem that Microsoft 365 applications have encountered, the office suite that is the monthly subscription version of Microsoft Office. Last month, Microsoft fixed another bug that affected applications Outlook, Word, Excel and OneNoteand causing them to crash while writing.
Microsoft also released workarounds in August for another issue that caused sign-in difficulties in Gmail for users of Classic Outlook and caused the email manager to crash when opening it.