The lines to leave Sam's Club with shopping carts could be a thing of the past this year in stores in Puerto Rico, as the chain is implementing a scanning system that does not require employees verifying purchase receipts at the exit of the stores. establishments.
The system, which is powered by artificial intelligence and computer vision technology, is used to confirm that members paid for all items in their shopping carts, without the need for an associate to do the matching. When the customer leaves the establishment, they pass under a door that scans the shopping cart.
This technology was first presented at the Consumer Electronics Show last January. Since then, There are already more than 120 Sam's Clubs in the United States that have incorporated it.
The new day He inquired when they will adopt this new system in the clubs on the island. Yamil Nieves, lThe person in charge of the company's Public Relations in Puerto Rico indicated that they still do not know the date, but it should be in the coming months. The corporation's goal is that all of the almost 600 Sam's Clubs do not have employees verifying receipts at checkout and that all of them have such a system installed.
“This new technology has improved the Sam's Club member experience almost immediately after its implementation,” said Todd Garner, chief product officer, in a press release. He noted that in clubs where they have implemented the technology, more than half of members enjoy the frictionless check-out experience.
“This translates into all members leaving the club 23% faster. Sam's Club is in a unique position as the first retailer to not only widely deploy this technology at scale, but to also successfully build, design and implement it internally, addressing members' pain points from the checkout process to checkout. Garner noted. He added that the chain plans to implement this technology in all its clubs by the end of 2024.
The executive explained that the decision to use this technological innovation seeks to promote a better experience and convenience for Sam's Club members, just as they did with Scan & Go, which is the most used mobile application by a retail company in the United States.
“I am incredibly proud of our team's innovation and dedication to deploying this large-scale technology experience for partners,” Garner said. He added that other retailers have had problems trying to implement solutions like this, and have given up, but Sam's Club has been successful, whether applying it to the purchase of a single item or with a cart full of merchandise. “We are revolutionizing the payment experience,” she said.
The long lines to leave Sam's Club have been the constant complaint and the main problem that customers have expressed about their shopping experience., especially during peak traffic periods. The chain will continue to improve the app and this AI technology as the rollout continues, Garner added.