If there is one phone number that the average consumer is familiar with, it is 1004Launched in 1998, it has since been the customer service number of the main telephone operator in Spain and is now also the hook that is being used in a new campaign of vishing which Movistar has warned about and is directed against its customers.
Vishing is a form of phishing or identity theft in which contact with the victim is made via a phone call. In this case, They use numbers that end in the well-known 1004 and with which they pretend to be a company operator. The fact that the Movistar contact number on WhatsApp, 638101004, has the same ending in 1004 also helps to give credibility to the deception.
When the call is picked up, the scammer pretends to be an agent of the company offering an upgrade to the conditions of the services contracted by the victim. After an explanation, the supposed operator asks ‘do you accept the upgrade?’ If the answer is affirmative, he will tell the victim that You must provide a code that will be sent to your mobile phone via SMS. to apply the rate improvement. Movistar has provided an example of the SMS that is received, which is legitimate and comes from the company but is being used fraudulently.
This code is the one used for regenerate the access key to the customer account on the Movistar websitethe account that the scammer is trying to access while talking to the victim. If it is provided, the cybercriminal will be able to access and obtain your personal and payment data.
Movistar has warned about this scam through its WhatsApp channel and points out that, if the user does not fall into the trap, they must add that phone number to their list of spam numbers that blocks the mobile. But if, on the other hand, they have fallen into the scam, they will have to Immediately change your Movistar account password and notify your bank. in case fraudulent transactions occur in your account.